privacy policy

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This Privacy Notice tells you what to expect when Perpetual SOlutions Limited (PSL) collects personal information. It applies to information we collect about:

  • Visitors to our website;
  • Complainants and other individuals in relation to a complaint; and
  • People who contact us using our website.

PSL understands that your privacy is important to you and that you care about how your personal data is used and sgared. We respect and value the privacy of everyone who visits our website ("our site") or shares information with us directly and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our website or the first time we formally communicate with you.

Definitions and interpretation

In this POlicy the following terms shall have the following meanings;

Cookie - means a small text file placed on your computer or device bur Site when you visit certainparts of our Site and/or when you use certain features in our Site. Details of Cookies used by our Site are set out in our Cookies POlicy, located on our website.

Personal Data - means any and all data that relates to an identifiable person who can be directly or indirectly identified from the data. This information shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 - the General Data Protection Regulation ("GDPR").

We/Us/Our - means Perpetual Solutions Limited, company registration number 06968446.

GDPR - means EU General Data Protection Regulation. 

How we use your information

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under GDPR at all times.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data or, because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

  • Supplying our services to you;
  • Replying to emails from you;

We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Diective) Regulations 2003.

You have the right to withdraw your consent to us using your personal data at any time and to request that we delete it.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained in line with minimum statutory timelines or, where no retention period is legislated, in line with PSL Retention Policy.

Visitors to our website

When someone visits we use a third party service, Statcounter, to collect standard internet log informaiton and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Statcounter to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identiiable information through our webiste, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Log files are maintained and analyse all requests for files on our website's web servers. Log files do not capture personal information but do capture the user's IP address, which is automatically recognised by our web servers. Aggregated analysis of these files is used to minitor website usage.

Use of cookies by Perpetual Solutions

You can read more about how we use cookies on our Cookies Policy, located on our website.

People who email us

We will monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

People who make a complaint to us

When we receive a complaint from a person we formally record the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We only use the personal information we collect to process the complaint and to check on the level of service we provide.

We usually have to disclose the complainants' identity to whomever the complaint is about. This is inevitable where, for example, the nature of a person's conduct is in dispute. If a complainant doesn't want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anomynous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the "need to know" principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

Use of Data Processors

Data Processors are third parties who may provide elements of our service for us. We have contracts in place with our data processors. This means they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us, unless to carry out the duty they are contracted to do. They will hold it securely and retain it for the period we instruct, or which is required by law. 

For the purposes of providing services to our clients, occasionally, third party contractors will be formally contracted by us and may act as Data Processors.

How and where do we store your data?

We only keep your personal data for as long as we need to in order to use it for its original purpose and/or for as long as we have permission to keep it. 

Your data will only be stored in the UK.

How can you access your data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at or using the contact details below.

Your Rights

As a data subject, you have the following rights and GDPR, which this Policy and our use of personal data have been designed to uphold:

  • The right to be informed about our collection and use of personal data;
  • The right of access to the personal data we hold about you;
  • The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details at the end of this Policy);
  • The right to be forgotten - ie. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in this policy but if you would like us to delete it sooner, please contact us using the details at the end of this Policy);
  • The right to restrict (ie.prevent) the processing of your personal data;
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  • The right to object to us using your personal data for particular purposes; and
  • Rights with respect to automated decision making and profiling.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided at the end of this Policy and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.

For further information about your rights, please contact the Information Commissioner's Office or your local Citizens Advice Bureau.

Complaints or Queries

Perpetual Solutions tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This Privacy Notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of PSLs collection and use of personal information. However, we are happy to provideand additional informaiton or explanation needed. Any requests for this should be sent to the address below.

If you want to make a complaint about the way we have processed your personal information, you can contact us at

Access to Personal Information

PSL tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a Subject Access Request. If we do hold information about you we will;

  • Give you a description of it;
  • Tell you why we are holding it;
  • Tell you who it could be disclosed to; and
  • Let you have a copy of the information in an intelligible form.

In most cases we will nor charge for complying with a request. We will provide this information within one month of receiving your request. We reserve the right to refuse or charge for requests that we consider to be manifestly unfounded or excessive. However, if we refuse a request, we will tell you why and advise you of your right to complain to the supervisory authority and to a judicial remedy. We will do this without undue delay and at the latest, within one month of receiving your request.

To make a request to PSL for any personal information we may hold you need to put the request in writing addressing it to Hilary Estall at the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by,once again, contacting Hilary Estall.

Do we share your Data?

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority. Subject to the above circumstances, we will not share any of your data with any third parties for any purpose.

Disclosure of Personal Information

In many circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.

Please contact for further information on;

  • Agreements we have with other organisations for sharing information;
  • Circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
  • Our instructions to contractors on how to collect, use and delete personal data; and
  • How we check the information we hold is accurate and up to date. 

Links to other websites

This Privacy Notice does not cover the links within this policy or our website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this Privacy Notice

We keep our Privacy Notice under regular review, This Privacy Notice was last updated on the 24th May 2018.

How to contact us

If you want to request information about our privacy policy you can email us or write to:

Perpetual Solutions Limited

The Pines, School Lane, Abthorpe, Northants, NN12 8QT


If you wish to report a concern about how you believe we are handling your personal data or feel that we have not responded to your Subject Access Request in line with our procedure laid out in this Policy, please contact the Information Commissioner at or write to;

Information Commissioner's Office, Wycliffe House, Water Lane, Wimslow, Cheshire, SK9 5AF.





Contact us

For further information and advice on how Perpetual Solutions can help your organisation, please contact us at:

Mob: 07525 470589



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